RESERVATION AND CHECK-IN/CHECK-OUT POLICY

You have to be 21 years old to book a room. 

Technology is our concierge! With a code to get into your room, we are open 24 hours a day, seven days a week.

Check-in time: 3:00 p.m

Check-out time: 11:00 a.m

A valid photo ID is required and will be requested through your phone before you receive your room key code. All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for a guarantee of arrival.

Our room rates are inline with rooms in the area, and they are subject to change. Please note, if you find a lower price room available during the time of your reservation, you will be required to cancel your current reservation, and will be subject to cancellation fee. All rooms are subject to a 8.13% tax collected by the City of Red Hook.

We love when friends and family travel together! When booking, keep maximum occupancy rules in mind -- two people max for rooms with a King bed. A third person can be added if you request a roll-in single bed, and will be subject to an added $50/night fee. Got babies? We’ve got pack-and-play and cribs available upon request, subject to availability.

Reservations should be prepaid with Visa, MasterCard, Discover, or American Express. Guests must make a deposit for 100% of their reservation rate when making a reservation.

CANCELLATION POLICY

We are such a small property, and when guests cancel close to arrival, it’s unlikely that we’re able to rent the room again, which is why we have these policies to mitigate our loss with cancellations. There are a lot of very valid reasons as to why people cancel, but this is a blanket policy that we have to apply to all cancellation requests:

• Any cancelation made in advance of 14 days of arrival is subject to a 5% cancelation charge, which covers the cost of payment and refund processing. The remaining balance will be refunded.

• If canceled within 14 days of arrival, we will charge 50% of the reservation.

• If canceled within 3 days of arrival, we will charge 100% of the reservation.

Reservations are guaranteed through the date of arrival. A no-show is someone who does not complete the registration process by 9pm on their day of arrival. In the event of a no-show, the reservation may be released. Reservations that have not been secured with a 100% deposit are not guaranteed; we reserve the right to cancel any reservations without a deposit and will send a cancelation notification via email to the email address on file.

PETS

Dogs are fam, we get it. A maximum of two dogs are allowed per room. A charge of $25/night will be added per fur baby. Just make sure your pup does their business in the designated area and stays on a leash when outside the room. 

Dogs cannot be left unattended in rooms at any time. Should your furry friend shed a great deal on the furniture or have an accident in the room, or should you bring your dog into a non-dog-friendly room, a cleaning fee will be charged to the credit card on file in the amount of $100. Should your dog cause property or item damage, an incidental fee will be charged at market value to your credit card on file. Any funds remaining from the pre-authorized amount will be released after check-out and, dependent upon your bank’s policy, will reflect on your account within 10 business days. No cats or venomous creatures.

PHYSICAL DAMAGE

We anticipate normal wear and tear, but if you eat pasta in bed and get sauce everywhere, that is very much avoidable. We have a cleaning team that we care about and it’s unfair to them if they have to encounter excessively foul room conditions.

Any damage that we can’t fix with stain remover or some spackle, we will let you know and charge your bill accordingly. We’ll make every effort to keep any costs that the guest would incur to a minimum. In severe cases the guest will be liable for any loss of revenue that the motel suffers while the room is being repaired.

REMOVAL OF MOTEL PROPERTY

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item.

SMOKING

Breathe easy. This is a non-smoking property. And be warned: our fire detectors WILL pick up on smoking, the fire truck will come, and everyone will have to evacuate to their cars while the fire department inspects the property. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $200 room charge.

PARKING

A benefit of the motor lodge experience? You get to park right in front of your room (or super close). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The motel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.

We’ve got state-of-the-art surveillance cameras watching over the parking lot so, should anything seem amiss, let us know, and we’ll check out the footage. And if you plan on leaving your car in our parking lot for a while, not a problem, just let us know, as we reserve the right to tow vehicles.

ACCESSIBILITY

We are compliant with the Americans With Disabilities Act (ADA) and offer an accessible room. Please ensure that you select Room 8 (King Social Suite) when making your reservation. There is a ramp on either side of the motel for wheelchair access.

HOUSEKEEPING

We are a tiny motel, so room refreshes will not be offered during stays. Should you need fresh towels or linen, please get in touch with us and we'll get you what you need.

FIREARMS

We prohibit any firearms on the property. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.

GUEST SAFETY

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while on the property.

PRIVACY POLICY

By booking, you authorize Reclaimed Motel to send text messages and emails with details regarding your reservation information and other offers. Message/data rates may apply. Consent is not a condition of purchase.

INAPPROPRIATE BEHAVIOR

All our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by our Manager, or if any inappropriate behavior is brought to the attention of our Manager, we reserve the right, after any allegations have been investigated, to take action against the guest. This includes evidence of property damage and/or damage or disturbance being caused by a pet. Depending on the severity of the guest actions, the Police may become involved at the motel’s discretion, or guests may be asked to leave the motel.